whether it is survey responses, data collected in a form, or data inserted on a site hosted by us –
it’s all your data! Reference to personal information or just information, means information about you personally
that we collect or for which we act as custodian.
Who are "you"?
You hold an account within a Smartbees service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.
You have received a survey, form, application, or questionnaire powered by a Smartbees service.
You have signed up and agreed to take surveys sent to you by Smartbees on behalf of creators.
which you can read here.
You are just visiting one of our websites because you are Curious!
Information we collect about you.
Contact Information (for example an email address).
You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a response to one of Smartbee’s own surveys.
We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, what you buy and so on.
Device and browser data
We collect information from the device and application you use to access our services.
Device data mainly means your IP address, operating system version, device type, device ID/MAC address,
system and performance information, and browser type.
If you are on a mobile device we also collect the UUID for that device.
Information from page tags
We use first party and third party cookies and tracking services that employ cookies
and page tags (also known as web beacons) to collect data about visitors to our websites.
This data includes usage and user statistics.
Emails sent by Smartbees or by users through our services also include page
tags that allow the sender to collect information about who opened those emails and clicked on links in them.
We provide more information on cookies below and in our Cookies Policy.
Like most websites today, our web servers keep
log files that record data each time a device accesses those servers.
The log files contain data about the nature of each access, including originating
IP addresses, internet service providers, the files viewed on our site
(e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
If you arrive at a Smartbees website from an external
source (such as a link on another website or in an email),
we record information about the source that referred you to us.
Information from third parties and integration partners
We collect your personal information from third parties where, for example,
you give permission to those third parties to share your information with us or where
you have made that information publicly available online.
If you are a Creator we will also collect:
You need a Facebook account before you can use Smartbees services.
When you register for an account, we collect your email address and phone number.
If you choose to register by using a third party account (such as your Google or Facebook account),
please see “Information from third parties” below.
If you make a payment to Smartbees, we require you to provide your billing details, a name,
address, email address and financial information corresponding to your selected method of payment
(e.g. a credit card number and expiration date or a bank account number). If you provide a billing address,
we will regard that as the location of the account holder to determine which Smartbees entity with
whom you contract and the sales tax, if applicable, to be applied to your purchase.
You can set various preferences and personal details on pages like your account settings page. For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing communications from Smartbees).
Use of some of our services will also result in us collecting the following data on your behalf.
Address book information
We may allow you to import email addresses and other
contact information into an Address Book so you can
easily invite people to take your surveys or
fill in your form via our collectors. We don’t use this data for our own purposes or contact anyone,
except at your direction.
We store your survey/form/application data (questions and responses) for you
and provide analysis tools for you to use with respect to this data.
When you sign up for our services you are asked to provide us with information
about yourself and to give us more detailed insights into who you are.
Many of our services let you share information with others. Remember that when you share information publicly, it can be index able by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.
We do not share your information or data with third parties outside Smartbees except in the following limited circumstances:
If you are a Creator that is part of a team plan or Enterprise plan using Smartbees, your account information and data will be shared with the primary administrator(s) and your survey data may also be visible to other members in your team with whom you share your surveys or with whom you collaborate. Your administrator(s) will be able to view your account data, change your passwords, suspend, transfer or terminate your account or restrict your settings. Please refer to your organization’s internal policies if you have questions about this.
If your organization has purchased an Enterprise account and you are using an email address on a
domain owned by your employer or organization linked to your individual account, you may be asked to
migrate to the Enterprise Account and your email address, name and account data will subsequently be
visible to the primary administrator for that account once you have been migrated. You may be notified in
advance of this migration and given an opportunity to change the email address linked to your account if
you are not using your account for business purposes.
To help we provide certain aspects of our services we use our affiliates and trusted key partners –
in particular, we engage third parties to:
Facilitate our email collectors for sending surveys by email to Respondents.
Facilitate customers in making credit card payments.
Deliver and help us track our marketing and advertising content.
Help us track website conversion success metrics.
Manage our sales and customer support services to you.
We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.
On your instructions, we share your information or data if you choose to use an integration in conjunction with Smartbees services, to the extent necessary to facilitate that use. See further information here on our API partners.
We also may have to share information or data in order to:
Meet any applicable law, regulation, legal process or enforceable governmental request.
Enforce applicable policies, including investigation of potential violations.
Detect, prevent, or otherwise address fraud, security or technical issues.
Protect against harm to the rights, property or safety of our users, the public or to Smartbees and/or as required or permitted by law.
Facilitate a sale, merger or change in control of all or any part of our company or business or in preparation for any of these events.
For more information see our Cookies Policy. For information about cookies used in our
surveys please see Cookies used on Survey Pages.
that you agree to when you use our sites and, in the case of some cookies,
for legitimate interests of delivering and optimizing our services (where the cookie delivers essential
functionality). Cookies are small bits of data we store on the device you use to
access our services so we can recognize repeat users. Each cookie expires after a certain
To gather metrics about your survey taking experience
For example, we will collect data about the number of clicks it took
Respondents to complete a survey, whether they left and returned to a survey,
whether they skipped parts of a survey and how long it took to complete
the survey and other details about the survey taking. However,
this information is collated and kept at an aggregated and anonymized level only.
To make our site easier to use
Creators if you use the “Remember me” feature when you sign into your account,
we store your username in a cookie to make it quicker for you to sign in whenever you return to Smartbees.
For security reasons
logged into Smartbees or determine if an incident impacts you.
To provide you with personalized content
We store user preferences, your default language, device and browser information,
your profile information which includes the level of usage of service and the web-pages on our site which you visit,
so we can identify you across devices and personalize the content you see.
To improve our services
as well as to occasionally display different versions of content to you. This information helps us to develop
and improve our services (it helps us focus on the parts of the service you seem most interested in)
and optimize the content we display to you (which may include marketing content).
To advertise to you
We, or our service providers and other third parties we work with, place cookies
when you visit our website and other websites or when you open emails that we send you,
in order to provide you with more tailored marketing content (about our services or other services),
and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often,
and whether those clicks lead users to make better use of our tools, features and services.
In addition to the above, we have implemented on our websites and other services certain
Google Analytics features that support Display Advertising, including re-targeting.
Visitors to our websites may opt out of certain types of Google Analytics tracking,
customize the Google Display Network ads by using the Google Ad Preferences Manager and
learn more about how Google serves ads by viewing its Customer Ads Help Center.
If you do not wish to participate in Google Analytics, you may also download the
Google Analytics opt-out browser add-on.
You can choose to remove or disable cookies via your browser settings.
We have a security statement related to our self-serve businesses (Smartbees and Wufoo)
available to view here. For information about security
related to our other business lines you can speak to a sales representative by completing the form here.
If you hold an account with Smartbees we do not delete the data in your account –
you are responsible for and control the time periods for which you retain this data.
There are controls in your account where you can delete data at the account
level (all data in your account) and at the response level. If you are a Respondent,
you will need to ask the Creator how long your responses will be stored in Smartbees services.
We also describe the expiry periods for cookies on our websites in our cookies policy.
Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). Smartbees does not knowingly collect personal data from Minors or allow them to register.
If it comes to our attention that we have collected personal data from a Minor,
we may delete this information without notice. If you have reason to believe that this has occurred,
please contact customer support.
Your information and data may be processed in and transferred or disclosed in
Bangladesh and countries in which our affiliates are located and in which our service providers are located or have servers.
You can view where our affiliates are located on the Office Locations page.
We will identify the changes we have made on this page.
In circumstances where a change will materially change the way in which we collect or use your personal information or data,
we will send a notice of this change to all of our account holders.
You can opt-out from direct marketing in your account and we provide opt-out options in all direct marketing emails.
Finally, if you do not wish to see personalized marketing content on the web related to our service
you can clear the cookies in your browser settings.
See our Help Center button on how to do this here.
As mentioned above – all response data at an individual level is controlled by the Creator.
Smartbees can be a data controller of data about Respondents only in the very limited ways described
in the section here called “How we use the information we collect - Respondent”.
To the extent that is the case we have identified the correct controller below.
who are located outside Bangladesh, your data controller is Smartbees Europe UC
to the extent that it is processing your personal data.
Some of you have certain legal rights to obtain information about whether we hold personal information about them,
to access personal information we hold about them, and to obtain its correction, update,
amendment or deletion in appropriate circumstances.
Some of these rights may be subject to some exceptions or limitations.
We will respond to your request to exercise these rights within a reasonable time
(and in all cases within 30 days of receiving a request).
Rights which you are entitled to are: