Privacy Policy

This Privacy Policy applies to all the products, services, websites and apps offered by Smartbees, We refer to those products, services, websites and apps collectively as the “services” in this policy. Unless otherwise noted, our services are provided by Smartbees inside of Bangladesh. References to "data" in this Privacy Policy will refer to whatever data you use our services to collect, whether it is survey responses, data collected in a form, or data inserted on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

Many of our services let you share information with others. Remember that when you share information publicly, it can be index able by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.
We do not share your information or data with third parties outside Smartbees except in the following limited circumstances: If you are a Creator that is part of a team plan or Enterprise plan using Smartbees, your account information and data will be shared with the primary administrator(s) and your survey data may also be visible to other members in your team with whom you share your surveys or with whom you collaborate. Your administrator(s) will be able to view your account data, change your passwords, suspend, transfer or terminate your account or restrict your settings. Please refer to your organization’s internal policies if you have questions about this. If your organization has purchased an Enterprise account and you are using an email address on a domain owned by your employer or organization linked to your individual account, you may be asked to migrate to the Enterprise Account and your email address, name and account data will subsequently be visible to the primary administrator for that account once you have been migrated. You may be notified in advance of this migration and given an opportunity to change the email address linked to your account if you are not using your account for business purposes. To help we provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to:


We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices. On your instructions, we share your information or data if you choose to use an integration in conjunction with Smartbees services, to the extent necessary to facilitate that use. See further information here on our API partners.
We also may have to share information or data in order to:
We and our partners use cookies and similar technologies on our websites. For more information see our Cookies Policy. For information about cookies used in our surveys please see Cookies used on Survey Pages. We use certain cookies, as described in our Cookies Policy and here in our Privacy Policy, that you agree to when you use our sites and, in the case of some cookies, for legitimate interests of delivering and optimizing our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:

We have a security statement related to our self-serve businesses (Smartbees and Wufoo) available to view here. For information about security related to our other business lines you can speak to a sales representative by completing the form here.
If you hold an account with Smartbees we do not delete the data in your account – you are responsible for and control the time periods for which you retain this data. There are controls in your account where you can delete data at the account level (all data in your account) and at the response level. If you are a Respondent, you will need to ask the Creator how long your responses will be stored in Smartbees services. We also describe the expiry periods for cookies on our websites in our cookies policy.
Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). Smartbees does not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support.
Your information and data may be processed in and transferred or disclosed in Bangladesh and countries in which our affiliates are located and in which our service providers are located or have servers. You can view where our affiliates are located on the Office Locations page.
We can make changes to this Privacy Policy from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.
You can opt-out from direct marketing in your account and we provide opt-out options in all direct marketing emails. Finally, if you do not wish to see personalized marketing content on the web related to our service you can clear the cookies in your browser settings. See our Help Center button on how to do this here.
As mentioned above – all response data at an individual level is controlled by the Creator. Smartbees can be a data controller of data about Respondents only in the very limited ways described in the section here called “How we use the information we collect - Respondent”. To the extent that is the case we have identified the correct controller below.
For Creators, Respondents, Website Visitors and Panel who are addressed in this privacy policy and who are located outside Bangladesh, your data controller is Smartbees Europe UC to the extent that it is processing your personal data.
Some of you have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
Rights which you are entitled to are: